The Light Yard gave excellent customer service throughout and I was kept informed regularly about the progress of my order which was delivered on the specified date. Despite a manufacturing issue with one of the Alchemist bathroom wall lights, I found the overall quality of the lights was great, exactly what I was looking for and good value for money. The order process was hassle free, professional and efficient and I would not hesitate to use them again in the future. Toby Stanier January 2019
The lights turned up with us soon after we placed the order, and your delivery estimates and communications were very accurate and helpful. Overall, the support we received from both Jeff and Andrea (my personal concierge) was impeccable, and I would wholeheartedly recommend your company and Gwyn’s light (The Exterior GCD Collection) designs to anyone.
Unfortunately, our contractors were running a few months behind schedule towards the end of last year, and despite the lights being available to them to install at the beginning of autumn, the wiring and PIRS to support the lights only went in just before Christmas. However, I am pleased to say we are now enjoying the Brik lights…and I can tell you that they are just superb! They give the perfect light to our step area, they are exactly what we wanted, and they are performing perfectly!
All in all, I would say the choice of lighting, the custom options you had available (the marine grade steel, the more powerful LEDs, the 4000K colour temperature and the high CRI LEDs) were all exactly what we were looking for, and the finished product is just awesome! Overall, the purchase experience was very good, as was the support and follow up from yourself. Our contractors know we are inordinately fussy clients when we have come to specifying items on the client supply side of the project. Invariably we would over-spec and be exceedingly demanding on our choices.
In the case of the Brik lights, you have delivered everything we demanded…and more, and in addition our architect and contractors have been blown away by the quality of the lights…and they are absolutely in love with them (we’ve passed on your details to them and I suspect they’ll be using them in future projects)! Kudos to you all! Many thanks for all your help and support! Robin Davies (December 2018)
From the first point of contact through to the deliver of our custom made Azure deck lights the service as been excellent. We had them installed yesterday and they look fantastic!! All the best to you and your company. Dave Gillam (November 2018)
The wall light is just beautiful! The customer service was very professional and tailored to myself and the type of light I required. Clear installation instructions were passed onto the electrician and the light was ready on the date promised. It exceeded my expectations and I have received several compliments from the electrician and also neighbours, everybody loves it!
The Element '69' wall light is so bright which is exactly the effect I desired and it was easy to install and connect to a dusk to dawn sensor. Dealing with The Light Yard has been a pleasure and the regular updates and exchange of information made me feel very comfortable about the quality of the British made products I was purchasing. I will be back again for more!! Alice Mason (October 2018)
I just wanted to drop you a quick note just to say what a great service your company provides. The lights arrived in perfect order and on time. You're never quite sure when ordering something bespoke off the internet, but I couldn't be any happier with the two Alchemist IP44 Bathroom light fittings I received. 10/10 on all aspects Many thanks, from a super happy customer! Gina Tasker (September 2018)
This is the first time we have used The Light Yard and I`m hoping it won’t be the last. They were very professional throughout the whole process of the order, keeping in communication with me with progress reports on the time scale of the fittings. When the fitting arrived they were packed securely and when finally installed they looked fantastic in the Newly renovated property. 10/10 Nick Longland - Sales Director at Yesss Electrical (August 2018)
The light yard is a best kept secret. The quality of the Alchemist pendant light we installed into our renovation project is the highest, a piece of pure craftsmanship. The service was extremely personal from the original order to delivery, which was speedy and efficient something that is very rare. We will be ordering again for any high end townhouse development we will be undertaking in the future. Kind Regards, Harley Evans - Barker Evans Properties (July 2018)
My first contact with the Light Yard was a query that was answered by Mr Jeff Fuller. He new exactly what I needed to know and how best to organise matters. We chatted on the telephone and he had a lot of time for me and my rather difficult questions. He is very polite and helpful and obviously knowledgeable about the products. He arranged to return my call at a later time that day and unlike some services he did call back.... with an answer.
I have purchased parts from the store and service has been very efficient and they have willingly given advice and 'modified' a part for me. I have been very impressed with the staff and service of this company and would definitely use them again and recommend them.
After following Jeff's advice we are extremely pleased with the garden lighting as are friends and family too. The general consensus is, that they are very classy lights that even look good when they are not on. Thank you Stephen Williams (June 2018)
The customer service was excellent, The Light Yard offered me a really personalised service and a rapid response to any of my queries. The concierge service was great and I knew exactly when to expect the lights which arrived precisely as outlined The Azure deck lights look beautiful- very elegant, unusual and contemporary. I immediately loved them when I saw them on line, because they look so different to those bollard lights offered elsewhere. Unfortunately two of the lights arrived very slightly damaged which was immediately addressed by the Light Yard team. I would be happy to use The Light Yard again and for now my bollards look wonderful on the edge of my new patio. Thanks Anna Greenwood (May 2018)
We have yet to install the fittings (and will not do so for a few weeks) but they are beautifully made, of unique design and will look fabulous in our garden. I believe that they are worthy of the price. Your customer service has been first class – very attentive and knowledgeable. The speed of delivery from the time of order was impressive and you kept me informed of progress along the way. Many thanks for all of your help. Your light fittings are so wonderful that I am constantly trying to find places where I could install more of them! Kind regards Colin Godfrey (April 2018)
I was more than happy with everything. Jeff was very accommodating and helpful, and communications were great I inspected the goods briefly and they looked great, but will remain in their boxes for some time sadly as our schedule has changed somewhat and the room they are destined for will not be tackled for some time. Overall we had a good experience with you. Regards Dominic and Martine (March 2018)
We are thrilled with our Alchemist bathroom pendants lights! They attract so many compliments, the quality is superb and they really are one-of-a-kind fixtures that we will enjoy looking at for years to come. Dealing with The Light Yard was truly a pleasure from start to finish. The customer service was fast and always courteous and delivery was as promised. We would definitely use them again and highly recommend them, Merci! Lisa Chontos France (February 2018)
Thanks – I am very pleased with our drum pendant new lamp from The Light Yard and found the service very fast and – and very nice and polite! Your information during the production of the lamp made me happy! I would not hesitate to use The Light Yard again. Ann-Louise Lindmark, Sweden (January 2018)
The service provided by your company to date has been exemplary and refreshingly efficient, for which many thanks. Colin Godfrey (December 2017)
I found The Light Yard via Pinterest whilst searching for luxury outdoor lights, something a bit different from the mass-produced internet variety and I am so glad that I did! The company couldn’t have been more helpful, and I managed to fit in a visit to their very beautiful display room near Manchester where you can get a real idea of what your chosen fittings would look like in a garden setting (would highly recommend you visit if you are local). The designer in the showroom was super explaining what would look best and helping with final choices.
The lights were of exceptional quality as expected, delivered on time and I had contact from the company on expected delivery dates and progress of the order throughout. Unusual and handmade they look wonderful in their new home and our landscaping project has lived up to expectations and more with these unique lights – uplighters for illuminating bamboo and path lights to mark out the pathway to the patio.
These hand-crafted products represent excellent value for money and you will be getting unusual and eye-catching lights which have already drawn many favourable comments from our friends and family. I will definitely be returning to The Light Yard for any future lighting requirement we may have but for now must say a big thank you to their team and sit back and enjoy my amazing night time display! Tina Young (November 2017)
The customer service was not just efficient but also provided information I’d need further down the order process and prior to obtaining an electrician, giving me all the detail I’d need to pass onto the electrician. The Light Yard gave timely updates from starting the order process all the way through delivery.
Product design drew me to the Light Yard and it’s always a gamble purchasing from pictures and without prior knowledge of a company’s product quality. For me, The Light Yard’s City Urban LED path lights are very well made and show as a high quality product.
They provide the right amount of light, as I wanted highlight not light saturation, in a well-designed and well-made product. The electrician and landscape company also comment on how much they liked the lights! From discussing product to product delivery this was one of the most easy orders I’ve had for a very long time.
Overall, The Light Yard delivered everything I’d hope; customer service, timely communication, additional information & a quality product. This is why I’ve had no hesitation in giving positive detail about the lights to those who’ve asked. Many thanks for your help and product! Regards, Debbie & Paul (November 2017)
We have had a great experience with your company and your 5 star products. The entire team is very happy with the outcome of our custom fittings and would use you again and or give a recommendation anytime. Mahalo! Douglas G. Pitzer - Pitzer Built Construction, Honolulu, USA (October 2017)
Fantastic service and I wouldn't hesitate in using your company again or recommending you to anyone else. Thank you very much. Pete Mitchell - Pen Mill Scaffolding Ltd (September 2017)
We just wanted to drop you a quick note saying that we absolutely love the Beacon wall lights even more than we expected. We finally had them connected yesterday after a few problems with the electric gates and the effect at night is amazing! Thank you so much. Gavin Lord Ivybridge Carpets (August 2017)
We used the Light Yard on a couple of occasions to purchase Beacon LED wall lights for our house and garden. The lights look beautiful and are made to a very high standard and can only be described as quality.
They create a nice mood to all areas around our house in particular the porch, rear garden, entrance and courtyard parking area. Very relaxing! The service and experience with The Light Yard was hassle free and superb.
Thanks to all at The Light Yard for making such a good product available for us to buy. Kind regards, Neil Taylor (July 2017)
Great customer service and despite a small delay with my order their response was always swift and courteous. I’d had a previous light fitting from the Light Yard so I knew that the quality was superb. They give a very professional service and I would definitely use them again. Anthony Ashby (June 2017)
These lights were exactly what we we were looking for, very well made and delivered on the day promised. We found The Light Yard to be very efficient and always respondent, whilst always being very informative about the product and Andrea kept me informed with the progress of our lights which was great. A very nice company with great customer service. I hope to use you again in the future! Justin Barley (April 2017)
My Cube LED deck lights aren't just a daily pleasure - they look terrific during the evening too! The customer service was spot on and I was kept informed during the manufacturing process and the lights were delivered ahead of schedule.
The bespoke carpentry work of my new Iroko exotic wood balcony was complimented by the magnificent hand made lights that blend in perfectly together. The overall experience was wonderful and the technical department were a great help with the final touches of the install. Great job! Marcus Berry (March 2017)
We absolutely love all the lights. The service was outstanding. From the service and input you gave us on the design's and the illustrations were great along with the detailed specification. Delivery of goods and the care taken while packaging and instructions provided were first class. It has been a pleasure doing business with The Light Yard. Many thanks Paul & Becky Burrows (January 2017)
Love the Clarity Trio ceiling light, very happy. The whole process was hassle free, many thanks! Steve Grundy (December 2016)
We Absolutely love the product which although expensive, is worth every penny . And it is a relief that company's like yours is willing to take the chance and stock such high quality items. Thanks again for your hassle free service and look forward to ordering again! Cheers Stephen Maclean (November 2016)
We are very happy with the result. The look and finish of the lamps is just what we were after, and the cool white LEDs of our Konic Sort wall lights were the right choice for the outside space they cover. Compared to other options we considered, these were some of the most expensive but they look the part, have good fit and finish and look and feel tough enough to remain this way for years to come (time will tell).
We were kept up to date on progress from receipt of order right through to delivery confirmation but expected nothing less given the great reviews we had checked online!
We think we got what we paid for in product and service so the Light Yard will be top of our list next time we need lights. Matt Scott (October 2016)
My experience with The Light Yard was fabulous. I ended up ordering on the phone as I had a few questions to ask. The gentleman I spoke to (Jeff) was very helpful and delivery was really fast. I would definitely use The Light Yard again and recommend you to friends and family. Kind regards, Lucy Wernick (September 2016)
I found The Light Yard very helpful. Any queries we had were dealt with promptly and they kept us informed of every stage of the order. Having the fittings arrive on the day they had promised was such a great help, thanks Tracey Prescot – Europa Electrical Ltd. (July 2016)
We saw your Alchemist pendant lamps on your website and liked them immediately. The quality is outstanding and the service was excellent. We will recommend you anytime! We`ll give you A++++++ Danka, Elizabeth - Harder Hass Partner AG Switzerland (August 2016)
My experience at The Light Yard has been absolutely fantastic. The quality of customer service is very professional and it has made the job of lighting my kitchen completely hassle free. The product is great and looks fabulous in my home. Every aspect of using The Light Yard has been perfect and I would be extremely happy to use them again. Thank you! Paula de Meeus (June 2016)
Brilliant customer service. Regular updates, quick response to emails. Delivery on time and the company used a courier to ensure I received my light as promised - impressive!! The lamp is beautiful, not the cheapest but it's handmade, unusual and well-made which is what I wanted. Overall, really pleased with the Light Yard. Great company. Thank you very much Kathryn Hall (May 2016)
The customer service was great and really informative, told me exactly what I'd need and didn't try to over sell to me. I was kept in the loop the whole way through the process of the lights been made, tested and posted which helped me by letting me plan my work around it. The fittings themselves where a real work of art and so nice and simple to fit, a 25mm depth single box was the perfect chase out to allow for the backing! I would certainly recommend The Light Yard to future customers! Thanks Mark Greenbank Banks Electrical (April 2016)
I found the customer service I received from Jeff was exceptionally prompt and friendly despite the time difference between the USA and the UK. I was kept informed regarding the progress with regular email updates and the lights were delivered when promised. The Ambo LED Bollard lights are very well made and the overall experience with The Light Yard professional and hassle free. I would be very happy to use The Light Yard again on future projects. Many thanks Dave Politte Mammoth Electric USA (March 2016)
I was very satisfied with the service and the product. I was kept up to date with delivery dates and the product was as described and of good quality. I would have no hesitating in using your company again and hopefully we can do some more business in the future! Tony Dansach Electrical (March 2016)
I am building a house for myself in Malta and I have put my trust in The Light Yard. I placed two orders and I was treated like a king. The first order of Ambo LED bollards were delivered early, well before the agreed date. While we were installing the bollards the electrician broke some parts from the light fitting so I contacted Mr. Jeff Fuller and with a matter of few days I had the parts needed in hand.
My second order was for some specialized pathway lighting that The Light Yard expertly sourced for me. Needless to mention the service was beyond expectations. I strongly recommend The Light Yard. My rating for them is 5 stars; 100 percent.! Thank you - Your loyal customer Alfred Zarifa Malta (March 2016)
The LED Cubes are are beautiful and just perfect for my home. The service from Jeff was fantastic, prompt communication despite the major time difference between Florida and the UK and the lights were delivered when promised. Thank you very much! Laura Hinkebein USA (February 2016)
The lights have exceeded expectations whilst at the same time conforming with my anticipations. They are of a high quality build which is obvious both in the hand and to the eye. The light cast is pleasing, practical and atmospheric. They have been admired universally.
With regard to the service you provided - I have no complaints whatsoever , you did what you said you would and the orders were completed satisfactorily. In short, I am very pleased with my orders with you. Many thanks Anonymous (January 2016)
When we received our Bellus wall lights the first reaction was 'Wow' from both myself and my husband. They were of excellent quality and reassuringly expensive and most definitely definitely worth it! The customer service was second to none with my queries responded to within very short time frames.
I was kept informed every step of the way of where the lights were in the process and delivery expectations were managed to the day. I would recommend The Light Yard with no hesitation and as soon as the garden is done we intend to purchase more outdoor lights from The Light Yard. Many thanks Stella Collinge (January 2016)
We came upon The Light Yard purely by chance when looking for something really different for over the dining table in our new extension. We're so pleased that we did! We called to discuss the lights and then had many emails and calls discussing the finish and the measurements of our table so the light could be positioned at exactly the right height.
The builders stayed late last night to put up the lights and they just couldn't get over how well they were made and they were in raptures at how fantastic they look. They said they're ( The Lowry Pendants) by far the greatest lights they've seen, and we completely agree!
They look incredibly impressive and will make our dining room very special. Better than anything I've seen in Homes and Gardens....by far. The extension isn't finished yet but we'll send you photos when it is. Thank you again for making such works of art. Vicci & Sammy Stein (December 2015)
I’m very happy with the look of both the City 700 Bollard Lights and the Alchemist Globe Wall Lights. The service and quality of light fittings from The Light Yard is fantastic and the finish was not compromised even though the lead time was short. Laura Lowe Concorde BGW (November 2015)
I just wanted to thank you for our lovely lights, it took us a while to get them fitted but they finish our bedroom off perfectly. They are superb quality and very unique. We could not recommend The Light Yard highly enough and you will certainly be the first place we look for any further lighting requirements. Thanks for all your support and keeping us up to date along with way with the progress. Rachel Mason (October 2015)
Having tried various avenues to find a suitable method of illuminating a large piece of fused glass art work, we visited a local interior designer, who recommended that we contact Jeff at The Light Yard. Jeff quickly determined the best way to light the piece, suggesting an LED lightbox which would show the glass to its best effect.
Given that we had consulted many lighting 'experts' who had failed to suggest a solution, we were absolutely delighted that Jeff was able to help.
From our initial enquiry, to the final fitting of the light box, we were consulted and kept informed at every stage. To say we are pleased with the end result is an understatement! Although we had some problems with the contractor who we used to install the lightbox (Jeff had provided clear and comprehensive instructions which he chose to ignore) Jeff took ownership of the problem and arranged for an expert to come and install it correctly. Jeff also came to our home to ensure that everything was to our satisfaction and, just as importantly, that the installation met his own high standards. We really cannot praise Jeff highly enough - he found a solution to our lighting problem, when no-one else could help. He kept us informed constantly throughout the whole process, and ensured that the problems we had with our originally contracted installer were overcome.
Our beautiful piece of artwork now looks even more impressive - the light box works wonderfully well, and we really could not be more pleased with the end product and the service and professionalism which we received. Many thanks Jeff. Diane and Paul Ware (September 2015)
To the whole team at the Light Yard. A massive thank you for your great service and exceptional products. Really happy with our lights that now brighten up our home inside and out. A particular thank you to Jeff who went out of his way to amend our original purchase with a more suitable product. The lights along with The Light Yards service is of the highest quality. Big Thumbs Up! Dustin Hillenaar Head of Operations at nu-ingredient ltd (September 2015)
Excellent service and communication, friendly and helpful staff. The lights look stunning (although they have yet to be installed!). I love the unique design and the quality of workmanship. I would not hesitate to use The Light Yard again or recommend them to friends. Catherine Wilkinson (September 2015)
Customer service was exceptionally prompt and friendly, even with the major time difference of the USA and the UK. My expectations were exceeded when my custom made Iroko bollards were delivered earlier than the promised date. The overall experience was professional and timely. There were many custom changes and questions for this product that did not stump The Light Yard one bit! I would be happy to use The Light Yard again and I highly recommend this vendor and can guarantee a great experience! Nikki Hart Project Coordinator FSGI USA (August 2015)
Anne and I were looking for some bespoke wall lights on the Internet. Luckily we found The Light Yard. Anne,my wife,chose the wall lights and I promptly ordered them. We almost instantaneously, received acknowledgement from The Light Yard, telling us that they were in production and more importantly,when we would have them delivered. Throughout the manufacturing process The Light Yard kept us fully informed of progress,culminating on advising us that the products had been dispatched to be delivered on the date they first claimed at the time of placing the order.
Anne absolutely adored the lights,saying they look even better than the pictures given on the website.
We had a great purchasing experience with The Light Yard and would recommend this Company to anyone who wants an excellent product at a reasonable cost,first class service and customer care. We will certainly be back! John Macmillan (July 2015)
Thanks Jeff for a great service. I was always kept informed regarding the progress of my order and you were extremely friendly. The Quadrin and Vignette wall lights are great and very well made. I could not have asked for more, a great service and a great product! Jane Mustoe (July 2015)
I am pleased to let you know that the electrician has done rather good job of installing the light. I like the look of the light when switch off but when it is on the light is unique. Having seen it now up close I can appreciate the workmanship involved in manufacturing. Although it did require little bit more work to install the light it has been definitely worth it. Everyone who has seen it is asking where I have got it from so I have been recommending you to all my friends. I liked how you followed up the sale and answered my queries and responded to my concerns.
Therefore, I would like to thank you for your support and in particular for prompt and professional responses to my e-mails even late at night. Finally, I would say that overall experience was great and I would definitely use The Light Yard again in the future. Vladimir Vunjak (July 2015)
The communication was perfect. Quick replies, always professional and making communication welcoming. I was informed throughout the whole process with truthful information; when the product was being made, being delivered, and also when I will be receiving the money back from my returned item (which wasn't a hassle to return). I would definitely recommend and use The Light Yard again. Michael-Elliott Hagger (July 2015)
Having just bought and installed the wall light fittings from yourselves we'd just like to thank you for not only an excellent and prompt sales service but also a great technical back up providing all of the information to enable ease of installation. The fittings are of an excellent quality and are certainly proving to be a major focal point within the design of the project. We have had no hesitation in recommending The Light Yard for future projects. And just to let you know that the lights really have become a focal and talking point of the design. Many thanks! Martin Watson MWC Group (June 2015)
Thanks for the prompt delivery of the outside Beacon and Element'69' wall lights. They look great up and even better than on line photos, quality and beauty in a product. Thanks for your assistance and I will definitely use your company again for my future developments. Sean Purtill Managing Director Ellisons Property Developments (June 2015)
We purchased a range of lights including the Beacon wall light from The Light yard as they looked superb. We received them early and was amazed how good they are. They were chunky, solid and felt very well made. They have been fitted to our house and courtyard and look fantastic. We really like that fact they have been built locally and designed by an English designer. The are a pieces of art not just lights. Many thanks The Light Yard for selling these lovely pieces of work. Neil Taylor (May 2015)
We've now bought several lights from The Light Yard, all of which are of the highest quality, stunning and unique. The service we have received has been professional and efficient, as well as giving us that 'personal touch'. We will definitely use The Light Yard again and will be recommending them to our friends! Heather & Jack Hollins (April 2015)
The Konic Sort wall light looks fantastic in situ. I love the minimalist style and sculptural quality of this design - during the day it looks like a subtle architectural feature and at night, an elegant, sophisticated light. The Light Yard kept me informed about my order every step of the way. They were always prompt to respond to questions and the delivery was hassle-free. Sam Ziegenfuss (April 2015)
The Linear 300 Wall Lights are installed Jeff. They look very good and I love the fact they were handmade here in the UK. Thanks for your help. Darren Jones-Molyneux (March 2015)
Our experience was good – the lights arrived on time…you had thought to put in the spare in case of damages which there was, so that was great. The Alchemist Globe Pendant lights looked fabulous and added a real wow factor to the entrance. Your help on the run up was great and you were very helpful and keen to get everything right. All in all a good experience and we thank you again! Helena Shelley show organiser PUB15(March 2015)
We were delighted to include the new Alchemist Collection as a wow factor in our PUB15 bar scheme. The Light Yard was a pleasure to work with - thanks Jeff! Sarah Burghard Interior Design (March 2015)
We've installed the Beacon outdoor LED wall lights and they look really good. I was really happy with your service. You kept me informed during production as to the progress of the lights and even changed the delivery day at my request as I was away. The lights are of really high quality and have drawn quite a few compliments from the neighbours already. I hope to order some more lights again in the future and will definitely be recommending you to all my friends and family. Fahad Ahmed (February 2015)
We had a great experience with Jeff Fuller who gave excellent service and delivered the goods as described earlier than expected. The bespoke glass Solus LED down lights are really well made and were very well packaged preventing any damage during the delivery process. Thanks again Jeff for great a customer service! Dave and Angela, Jersey C.I. (January 2015)
We purchased a series of internal and external lights from The Light Yard for a property renovation in North London. The lights were custom made by Gwyn Carless, who I was able to speak to as well. Jeff was cool, efficient and kept in touch with us every step of the delivery process and the final product was lovely. Modern, clean and beautiful. The lights are stacked glass and the owners liked them so much they are sourcing an Atlas dining Table from Fiam Italia to go with it. I would recommend this supplier. London Homes (November 2014)
I love The Light Yard's light fittings! They are unique & help to create very exclusive & luxurious spaces. I am looking forward to working with them as their products are amazing & their people are caring & flexible. Diane Berry of Diane Berry Kitchens (September 2014)
The light Yard provided me with a comprehensive demonstration of their bespoke lighting range at my showroom. The bespoke service which we discussed left me in no doubt what so ever that should I have the right project I would receive a personal service second to non. It is a bespoke service that is very customer focused and feel that my clients would be in very safe hands. Maria Spencer of Spencer Interiors (September 2014)
Thank you for everything Jeff! Thanks for your fast and efficient service and our wooden Iroko bollard is beautiful ..... My husband is "gaga" and me too...It made a wonderful 25th wedding anniversary surprise for my husband and the effect it gives on our wooden decking is amazing! Sincerely, Loic Le Meur and Nadine, France, (July 2014)